Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
Lunina Skin wants every customer to understand the delivery terms that apply before placing an order. This Shipping Policy outlines our processing times, shipping services, charges, tracking procedures, and handling of delivery concerns.
1. Delivery Coverage
We currently ship only to eligible addresses within the United States. International shipping is not available.
Delivery to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be limited, unavailable through certain carriers, or require additional time. Express Shipping may not be offered for all destinations. The available options for each address will be displayed at checkout.
2. Fulfillment Time
Orders are usually processed within 1–2 business days after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays begin processing on the next business day.
Processing time is separate from carrier transit time. Choosing Express Shipping does not shorten the order-processing period.
3. Shipping Options and Rates
Standard Shipping for orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping cost: $8.00 USD
Standard Shipping for orders of $70.00 USD or more
Estimated transit time: 3–5 business days
Shipping cost: Free
Express Shipping for eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping cost: $15.00 USD
The free-shipping threshold is calculated using the qualifying merchandise subtotal after discounts and before taxes or shipping charges.
Shipping availability depends on the order, fulfillment location, and destination. The final service and fee will be shown before the customer submits payment.
4. Estimated Arrival Time
Including processing and carrier transit, the estimated total delivery periods are:
Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days
These delivery periods are estimates and do not represent guaranteed arrival dates. Severe weather, holidays, carrier interruptions, emergencies, increased seasonal volume, or other circumstances outside our reasonable control may cause delays.
5. Confirmation and Tracking
Customers will receive an order confirmation at the email address entered during checkout. A separate shipping confirmation containing available tracking information will be sent after the package is dispatched.
Tracking information may take up to 48 hours to become active in the carrier’s system. An order may occasionally be shipped in more than one package. Separate shipments can have different tracking numbers and delivery dates.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, building, or access information when required.
Please contact Lunina Skin promptly if an address needs to be corrected. We will make a reasonable effort to update the information before fulfillment, but changes cannot be guaranteed after processing has started.
Except where caused by our error or otherwise required by law, Lunina Skin is not responsible for delivery problems resulting from inaccurate or incomplete customer-provided information.
7. Order Changes or Cancellations
Requests to change or cancel an order should be submitted as soon as possible. Once fulfillment has begun or the package has been transferred to the carrier, we may be unable to complete the requested change or cancellation.
This provision does not restrict any cancellation or refund right provided by applicable consumer law, including rights arising from an unexpected shipping delay.
8. Unexpected Delays Before Shipment
If we determine that an order cannot be shipped within the stated timeframe, we will notify the customer and provide a revised shipping date when reasonably possible.
The customer may accept the revised date or cancel the affected order for a full and prompt refund to the original payment method. If applicable law requires consent to the delay and we cannot obtain that consent, we will cancel and refund the unshipped order.
Lunina Skin will not substitute a materially different product without the customer’s agreement.
9. Carrier Delays and Lost Packages
After carrier acceptance, a package may be affected by weather, transportation disruptions, network delays, or other events outside our reasonable control.
If tracking stops updating for an unusual period or the package appears lost, contact us with the order number. We will review the shipment and assist with an available carrier inquiry or claim. Resolution time may depend on the carrier’s investigation.
10. Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but it cannot be located, customers should:
Verify the shipping address shown in the order confirmation.
Check the mailbox, parcel locker, entrances, porch, or other secure delivery areas.
Ask household members, neighbors, reception staff, or property management.
Allow a short period in case the carrier completed the delivery scan prematurely.
Contact the carrier and Lunina Skin promptly if the package remains missing.
We will provide reasonable assistance with the carrier investigation and review the available resolution according to the circumstances and applicable law.
11. Damaged, Incorrect, or Missing Merchandise
Please inspect the shipment after delivery. If an item arrives damaged, incorrect, or missing, contact us promptly with the order number, a description of the issue, and clear photographs when applicable.
Keep the merchandise, shipping carton, label, and original packaging until the review is completed. Depending on the findings, we may provide a replacement, reshipment, refund, or another appropriate remedy under our Return and Refund Policy and applicable law.
12. Undeliverable or Returned Packages
A package may be returned because of an incomplete address, refused delivery, failure to collect the shipment, or unsuccessful delivery attempts.
If a package is returned to us, we will contact the customer regarding available reshipment or refund options. Reasonable reshipping costs may apply when the return resulted from customer-provided information or failure to accept delivery. These costs will not apply when the return was caused by our error or where prohibited by law.
13. Taxes
Applicable sales taxes, including taxes on shipping or delivery charges where required, are calculated and displayed at checkout. Customers can review the merchandise subtotal, shipping cost, taxes, and final total before completing the purchase.
14. Returns, Refunds, and Applicable Law
This policy covers shipping and delivery matters. Product return eligibility, exchanges, and standard refund procedures are governed by the Return and Refund Policy published on our website.
If any part of this Shipping Policy conflicts with a consumer right that cannot legally be waived, the applicable federal or state law will control.
15. Contact Information
For assistance with an order, shipment, tracking number, or delivery issue, please contact:
Trade name: Lunina Skin
Email: [support@luninaskin.online](mailto:support@luninaskin.online)
Address: 48 Cedar Creek Cir, Beaufort, SC 29906, United States
Phone: +1 (646) 238-0372